JioMart’s Integrated Retail Strategy with Jio Commerce Platform

JCP’s Logistics Panel granted JioMart real-time control of 3,500+ nodes, while polygon-based serviceability set drive-time delivery zones—also significantly boosting accuracy, cutting RTOs and logistics costs, and powering 30-minute JioMart Quick

JioMart used Unified Profiles cohorts to run targeted app banners, email, SMS, and WhatsApp campaigns via JCP’s Campaign Manager, boosting open rates, conversions, re-engaging lapsed users, and maximizing ROI

By integrating WhatsApp Commerce through JCP, JioMart enabled end-to-end shopping within chat—browsing to refunds. This drove a 7X increase in orders and 9X user growth, expanding reach to non-app and rural users

JioMart’s Quick Commerce model uses local dark stores and micro-fulfillment centers to deliver essentials in 30–90 minutes, meeting urban convenience needs and driving higher retention and repeat purchases

JioMart provides hyperlocal delivery of time-sensitive groceries, cakes, flowers, and more via local Kirana stores and Reliance Smart Point outlets

JioMart supports 60,000+ SME sellers with digital storefronts and consistent experience. It partners with Grab, Ecom Express, Delhivery, XpressBees, and offers granular service-area settings for efficient delivery