Purpose-fit guidance and support for your enterprise needs
Our team provides assistance through a collection of offerings which help you achieve specific business outcomes
How we engage
We review your use case in-depth, and point you in the right direction.These are targeted for 1-2 weeks duration
Migration Planning
Looking to migrate an existing commerce stack to Jio Commerce Platform? We will help you navigate the technical approach, put together a strategic plan and provide recommendations on who you should involve
Commerce 360
The Best Practices package enables your organization to begin using the Jio Commerce Platform correctly from the beginning
We overlay your team to inject best practices and drive toward the desired outcomes, together
Migration Readiness
Our proven migration methodology can help you seamlessly migrate your current platform to Jio Commerce Platform
Workload Implementation Services
Our implementation services will support your team in the architecture, development, validation, and release of your workloads on Jio Commerce Platform.
Architecture and Scalability Audit Services
Our audit services will help you in the identification, prioritization, and resolution of architecture or performance-related issues
Training
Get trained based on your preferred learning style: with an instructor, or at your own pace. Our training helps your teams level up and become experts in operating Jio Commerce Platform
Instructor-Led Courses
Take advantage of 3 days of hands-on training and interactions. Courses are delivered in-person or virtually
Self Paced Training
Free access to all of our self-paced content organized into learning paths aligned to a role or technology
Certifications
Support
Case Severity/Initial Response Times
Moderate Business Impact (P2) within 3 hours
Minimal Business Impact (P3) within 8 business hours
General Guidance (P4) within 2 business days
Resources
As a customer, we have a variety of resources to help you
Contact Us
Do you have a sign-on, account management, or other non-technical issue? Contact us and we will respond within one business day.
Documentation
Our user documentation provides answers to many of the most common questions. Try searching docs for your specific issue.
Community Slack Channel
Join the community channel on Slack for community-based support.
