Hassle-Free Returns & Quick Refunds
Shop with confidence knowing you can return any item within 30 days. Get instant refunds and enjoy our customer-first return policy
Our Return Policy Highlights
We've designed our return policy to be as customer-friendly as possible
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30-Day Return Window
Return any item within 30 days of delivery for a full refund or exchange
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Free Pickup Service
We'll pick up your return items from your doorstep at no extra cost
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Real-Time Tracking
Follow every step—from pickup to credit—inside your Jio account
How to Return an Item
Follow these simple steps to initiate a return smoothly
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Make sure the item meets our return criteria (e.g., unused, in original condition)
Seamlessly integrate POS, ERP, and marketplace accounts via intuitive APIs
Map dark stores, pick‑up points, and logistics partners in one unified view
Choose the reason for return from the dropdown list provided
How this Policy is Convenient
Simplifying returns to give your customers confidence and ease
Free Pickup from Doorstep
No need to visit a store—returns are picked up directly from the delivery address
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30-Days Return Period
A generous return window helps reduce post-purchase hesitation
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Zero Risk Shopping
Customers can try products worry-free, knowing returns are hassle-free
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Fast & Easy Refunds
Refunds are processed quickly to maintain customer trust and satisfaction
Trusted
by
Millions
Frequently Asked Questions
Reach out to us for any queries, feedback or support. We would love to talk or help make it right together!
- Which items are non-refundable?
- How long does an exchange take?
- What if my pick up is delayed?
- Can I return items bought during sale?
- Do I need the original packaging?